Frequently Asked Questions
Everything you need to know about shopping with 3.1 Phillip Lim.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by destination but generally range from 7-14 business days. Expedited shipping options are available at checkout.
Are your products authentic?
Yes, all products purchased through our official website or authorized retailers are guaranteed to be 100% authentic 3.1 Phillip Lim designs.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International orders are shipped via DHL or FedEx, and duties and taxes are calculated at checkout for transparency.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.